By Liz Monte
Relationship-building has always been at the heart of network marketing. In fact, this is what differentiates this industry from nearly every other type of business.
This principle has been proven over and over: The truly successful people in MLM are the ones who spend the most time getting to know other people. They're the ones whose organizations thrive and who get to enjoy the fruits of a substantial residual income. After all, people generally prefer to do business with folks they know, like, and trust.
Up until recently, developing relationships took place mostly locally on a one-to-one basis. Network marketers looking to expand their circle of influence might attend a Chamber of Commerce mixer or a BNI breakfast. They might get involved in the PTA or a local service organization. All these activities are still great ways to network.
In the last couple of years, however, the landscape has changed. That immensely powerful communication tool called the Internet now makes it possible to develop a "know-like-trust" relationship with potentially hundreds of people from all over the world at the same time, especially thanks to a relatively new phenomenon called "social media" - Facebook, blogging, Twitter, YouTube, LinkedIn, and many other services.
One individual you'll frequently encounter in social media circles is Dave Saunders. Dave has been using the Internet to build his network marketing business for over a decade. When the social media concept began to grow, he embraced it and became one of the leading pioneers in the movement. As it happens, he's also an entertaining teacher and speaker, and I had the very good fortune recently to conduct an interview with him. Here are some excerpts:
Liz Monte: Okay, Dave. What's the point of this social media thing? How can it benefit someone in the network marketing industry?
Dave Saunders: It's mostly a matter of going where the people are. Social media sites like Facebook have become immensely popular. Blogger, for example, has over 200 million users. In the old days of the Internet, before websites became interactive, people would go online to surf - they often didn't have any particular destination. Nowadays, when most people go online, it's for a reason. They're going to a specific social site like Twitter or LinkedIn because human beings are social creatures and crave that interaction with other people. And it's not just teenagers anymore. So there's a tremendous concentration of visitors at the social sites.
LM: So how does it work? How do you market yourself through a social site?
DS: The first thing to do is get beyond the idea that you're there to tell everyone about your business. People go to social sites to establish relationships, not to be sold to.
LM: So if you can't pitch your business, what do you do to get your message across?
DS: You present yourself as a real, authentic person. And this is possibly one of the most important points. You must be transparent online. If you're putting on any kind of facade, it'll eventually come back to bite you in the butt. Either you'll be exposed as a poser, or you'll attract a lot of people who are only attracted to you because they think you're someone else. Be yourself. Of the millions and millions of Internet users out there, there are plenty of them who are looking for YOU, the real you. Don't worry about impressing the rest of them. Basically, you're creating your own personal brand - the YOU brand.
The next thing you do is add value to the community. You offer information. You help people solve problems. You give someone a hand who's not as far along on the learning curve as you maybe are. Maybe you don't think you have anything to offer. But believe me, no matter what your situation is, there's someone out there who can use what you know and will be grateful if you share it.
LM: So you're positioning yourself as a valuable member of the community. A leader even.
DS: Right! And along the way, you're building personal relationships with people. Maybe someone on Facebook puts some new photos on their page and you give them a compliment. Maybe a guy on a forum asks a question and you answer it. Maybe you and another parent get into a conversation on Twitter about some crazy thing their kid just did. And all of this is happening right out in public - other members are watching your interactions and drawing conclusions about you - deciding if you're worth knowing, deciding if they're going to trust you or not.
LM: So what then? The social stuff could go on forever.
DS: Right. What you want to remember is that on every social site, you're allowed to post the URL of your website or blog. If you're creating warm and friendly relationships with the other members, allowing them to get to know you, like you, and trust you, it won't be long before they get curious and click on your link just to learn more about you. Let your site continue the conversation for you. On your site, you can tell what it is that you do. You can direct them to another page that gives more specific information about what you do. You might send the person to a sales page with your products, if they're interested. Basically, you want to give them lots of information and options. And especially be yourself.
One word of advice - don't get pitchy. Your goal is not to get people to read your sales message, it's to build a relationship. Sometimes I see people make this mistake. They go to all the trouble of trying to establish a know-like-trust relationship, and then their website is nothing more than a blatant sales letter. They're chasing people away, and basically wasting a perfect opportunity to grow the relationship even more.
LM: I know when I started trying to learn about social media, it was totally confusing. There are so many sites out there. How can someone avoid getting overwhelmed?
DS: The best way is to start small with just one site. Either Facebook or LinkedIn would be a good choice. Write a good profile, upload your photo - that's very important, by the way, people want to see your picture - and then just start participating. Watch what other people do and follow along. When you get the hang of it, you can set up on another site. Eventually, you'll have established a presence on several social sites.
LM: What other advice do you have for people reading this?
DS: At some point you need to just jump in and get started. But I wholeheartedly suggest that people have a clear idea of the principles of social media marketing before they begin. For example, joining a site and then spamming your commercial message to the other members will make you very unpopular and possibly ruin your reputation for a long time to come. But I see people doing that every day.
Anything you do on the Internet will leave it's mark. The good side of this is that the positive things you contribute will still be there months from now. The negative side is that the dumb mistakes you make could also be there months from now. It's not the end of the world if you make a mistake or two, but I think it's always ideal if you can put your best foot forward right from the beginning.
About the Author
Dave Saunders will be leading an 8-part webinar series, starting January 13. The series will be focused entirely on using social media to develop a personal brand and attract highly qualified leads. For more information, go to http://tinyurl.com/78xdh3.
Liz Monte writes on a variety of network marketing topics. She is especially interested in exploring new strategies that could solve old problems in the MLM industry. Her website is at www.WiseNetworkMarketer.com.